DV208 Voice-Over

Juan Diego Martin. Director General Fonetic.

"One of the services we offer in the marketplace is the design and implementation of automated telephone services to our customers, allowing significant savings in the care of low value-added tasks.

To make this work, we needed an environment with good acoustic properties and soundproof quality, and after using spaces specially built without obtaining the desired results, due to a move, we decided to acquire a Demvox booth which meets our needs and cost less than the traditional price of building works.

We use the booth every day to record phrases for our customers achieving a very good result: Telefonica, Iberdrola, Vodafone, Endesa, Sanitas, Mapfre, Adeslas, Hotline, etc."

Fonetic is a company specialized in helping companies and institutions to better know and understand their clients. His motto is: decoIdentify customer behavior, measure its impact on the business, andecomenda how to act. Recogen, analyze and improve the interactions of companies with their customers. Interactions take place in different ways, some through the Contact Center (especially in calls, but also e-mails, chat, etc.) and others, increasingly, through the Internet and Social Networks. To evaluate the impact on the business and be able to make recomentions, have extensive experience in key business processes (Sales, Loyalty and Retention, Claims Management, etc.) in sectors such as Banking, Insurance, Telecomunications or utilities. They are leaders in the Spanish market and are also present in Latin America, through their international subsidiary.

Web design www.fonetic.es